Return Policy

An order is only complete once you are fully satisfied with the items. Therefore, grupojosecristovao offers the option of returning items within 30 days of receipt. 

Please note the following

  • Items may be returned within 30 days of receipt
  • Include the returns form completed correctly and in full
If you return an order without meeting the abovementioned terms and conditions, we will unfortunately not be able to process it and it will be returned to you.

Please return the complete and undamaged item in its original packaging. Please return the tickets and labels attached to the item.

Return costs are covered by grupojosecristovao for the Netherlands, Germany and Belgium. Outside of these countries the costs are for you own account. 

    How to return item(s)?

    For Europe returns you must use address:

    Promese

    Returns FAO grupojosecristovao

    Koestraat 22

    1012 BX Amsterdam

    The Netherlands

    For USA, UK and other overseas international returns you are obliged to first contact our customer service: [email protected]

    Please indicate clearly which order number and item(s) you wish to return.

    After approval message from our customer service you can send the return shipment to the address below:

    grupojosecristovao Returns

    Koestraat 22

    1822BJ Alkmaar

    The Netherlands

    [email protected]

    (+31)613465965

    Very important: always state our email address on the return label. (if you forget this, the return shipment will be delivered to your address / return to sender)

    The return costs are for the customers themselves. After arrival date (return package) you will receive a refund within 14 days on the original payment method.

    If you have any questions about this, we'd love to hear from you: [email protected]


    We do not exchange items.
    For other sizes or articles you must place an new order.